FAQ

F.A.Q.

How much does shipping cost?

At this time, we are only accepting orders from residents that live in the U.S.A., Canada and Mexico.

All orders are shipped via UPS Ground. The shipping rate to the contiguous 48 U.S. states is $10. The shipping rate to Alaska, Hawaii and Puerto Rico is $25. Orders for Canada are charged a flat rate $20 fee for UPS expedited shipping and a Canadian surcharge. Canadian customers will not incur any additional charges upon delivery. Orders for Mexico are charged a flat rate $35 fee for UPS expedited shipping and a Mexican Surcharge to cover VAT and Duty. Mexican customers will not incur any additional charges upon delivery. There is an additional $4 surcharge per skateboard, due to the size of this item. Please note that UPS does not deliver to APO/FPO addresses or P.O. boxes.

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Please check back with us periodically for any updates regarding our shipping policies.

Why can I only buy one style per product?

Due to the limited quantities of our products, at this time we can only sell one style per product. In some cases, such as skate decks, you may purchase one of each available style.

When will my order arrive?

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery.

I changed my mind. Can I get a refund or make an exchange?

Supreme will gladly exchange an item for online store credit only. Before sending the item back, please email support@supremenewyork.com within 2 days of receipt of your shipment. Packages sent without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition with all original tags attached. Supreme must receive the returned item within 7 days of return authorization. Please note T-Shirts, Hats, Skateboards, Bags, Accessories, Shoes or Sale Items cannot be returned or exchanged.

Can I contact you directly with any questions?

Please email support@supremenewyork.com with any questions regarding your order.

I do not live in the U.S.A. Can I order online?

At this time, we are only accepting orders from residents that live in the U.S.A, Canada and Mexico.

What does the Tax for Alabama orders cover?

Supreme has collected the simplified sellers use tax on any transaction(s) for Alabama customers and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. The seller’s program account number is SSU-R010189329

What does the Tax for Mexican orders cover?

The Mexican Tax covers all Value Added Tax (VAT). Mexican customers will not incur any additional Tax charges upon delivery.

What does the Duty for Mexican orders cover?

The Mexican Duty covers all Brokerage and Duty fees. Mexican customers will not incur any additional Brokerage or Duty fees upon delivery.

Why do my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

Can you send me a sticker?

Each web store purchase comes with a couple of box logo stickers. If you have not placed an order but would like some stickers, please send $5.00 cash and a self-addressed stamped envelope to our warehouse address below and we will send you 5 box logo stickers.

Supreme Web
62 King Street
New York, NY 10014

We are not responsible for envelopes lost to/from our office.

What time do you update your online shop?

Generally, we update our online shop at 11AM local time in NYC, Japan and London.

When are particular items released?

Most of our items do not have set release dates. Please sign up for the Supreme newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.

Do you re-stock your inventory?

On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

I've added an item to my cart, but somehow it is already sold out.

Products on our site are sold on a first come, first served basis. While you are in the process of checking out, another customer may have completed the purchase of the last available item.

Do you offer gift cards?

We do not offer gift cards through the web shop however you can purchase a gift certificate at the Supreme NY or Supreme LA store.